Revolutionizing Workflow: How a Tobacco Giant Enhanced Efficiency with Microsoft SharePoint
About The Client
A prominent producer and retailer of tobacco and smoke-free products, serving 150 million consumers across 180 markets. Committed to innovative digital transformation, the client aims to build a new category of smoke-free products while enhancing workplace technology to support growth and expansion.
Challenge
After an unsuccessful cooperation with a previous vendor, the client sought a reliable technology partner capable of quality delivery of the Microsoft products suite, starting from an unbiased tech assessment up to gradual re-architecture and actual implementation, as well as refinements to the existing system. And it needed to be done quickly. They faced major performance issues and latency in their current setup, which was holding back operational efficiency across the organization.
As the custom SharePoint system is used company-wide to run the entire intranet across 180 countries, its poor performance jeopardized their delivery of services around the globe, together with its internal services. Primarily, there was a strong need to stabilize their current environment, optimize it, and take full ownership of the SharePoint setup. Our team understood the urgency and complexity of the project and got to work immediately. We conducted an in-depth analysis of the company’s current system and identified key areas that required attention.
Key Issues:
Performance Bottlenecks: Existing setup caused latency, hindering operational efficiency.
Dependency on Outdated Infrastructure: Legacy VM infrastructure was unsupported by Microsoft.
Need for Modernization: Required a redesign of the intranet for enhanced user experience and performance.
Solution
After business process analysis, we soon realized that the company’s workplace technology was not conducive to their growth and expansion plans. Veritick implemented a comprehensive approach involving consulting, environment stabilization, migration, intranet redesign, customization, and low-code development.
Key Aspects of the Solution
Consulting: Conducted an unbiased tech assessment and developed a Microsoft 365 migration roadmap.
Environment Stabilization: Achieved stabilization within 6 months, addressing performance and latency issues.
Migration: Upgraded the legacy infrastructure to improve performance, scalability, and resilience.
Intranet Redesign: Created a modern UX for the SharePoint on-premise implementation, optimizing backend services for better performance with larger datasets.
Customization: Developed rich customizations to meet specific business needs and enhance collaboration.
Low-Code Development: Introduced low-code solutions within Microsoft Power Platform, replacing outdated workflows.
Results
Enhanced Performance
Improved data integrity and server control, facilitating sophisticated workflow functionality.
Better Employee Experience
A streamlined digital experience for employees, fostering collaboration.
Optimized Resource Allocation
Efficient allocation of resources as the client continues to grow.
Through the partnership with Veritick, the client resolved critical issues related to collaboration speed, scalability, and data-driven decision-making. They now enjoy a highly configurable system with a 99.9% uptime.
Veritick remains dedicated to providing ongoing support and guidance, ensuring the client’s digital infrastructure is secure, reliable, and poised for future success.
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