From Legacy to Modern: The Seamless Migration of a Manufacturing Company to Microsoft 365
About The Client
A global manufacturing company that recently carved out from its parent organization, requiring the establishment of a new IT infrastructure from scratch. With a diverse workforce of 1,500 employees spread across 36 countries, the company sought to implement a modern collaboration environment, leveraging Microsoft 365 technologies.
Challenge
The company faced the urgent need to create a new IT infrastructure before the expiration of transitional service agreements with its former parent company. Veritick was tasked with designing and configuring an identity and access management infrastructure, alongside migrating approximately 1,500 users from Notes to Microsoft 365. The client required guidance on industry best practices to avoid the complexities and high management overheads associated with their previous environment.
For the architecture of this new collaboration infrastructure, the client expected guidance from Veritick on industry best practices. They wanted to avoid the complexity and high management overheads of the old environment.
Key Issues:
Time-Sensitive Infrastructure Setup: Urgency to establish IT systems before transitional agreements ended.
Migration Complexity: Need for a smooth transition for 1,500 users without disrupting business operations.
Guidance on Best Practices: Desire for a streamlined, future-proof collaboration architecture.
Solution
Veritick crafted a robust and comprehensive migration strategy tailored to the specific needs of the manufacturing company. This approach focused on ensuring a smooth transition while minimizing disruptions to ongoing operations. The strategy involved extensive collaboration with client stakeholders to establish a clear vision for the new IT infrastructure.
Key Aspects of the Solution
Identity and Access Management Architecture: Conducted workshops with client stakeholders to document a future-proof architecture for immediate implementation.
Configuration in Active Directory and Entra ID: Established a hybrid identity and access management system integrating on-premise and cloud solutions.
Design and Configuration of Microsoft 365: Developed a new Microsoft 365 tenant based on feedback from multiple client workshops, with ongoing adjustments made during the pilot phase.
Migration Strategy: Executed the migration in five waves, transitioning 1,500 employees from HCL Notes to Microsoft 365, alongside tenant-to-tenant migrations for 200 additional users.
Hypercare Support: Provided elevated technical support tailored to the migration waves, ensuring timely assistance for all employees.
Adoption and Change Management: Delivered detailed documentation, multilingual guidance, and both online and offline sessions to drive user adoption of Microsoft Teams, Outlook, SharePoint, and OneDrive for Business.
Results
Future-Proof Architecture
Established a robust identity and access management framework suitable for a global workforce.
Modern Collaboration Tools
Successfully integrated Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.
Timely Migration
All employees migrated to Microsoft 365 within the planned timeframe.
Organizational Content Structure
Developed a target content structure in SharePoint aligned with business department requirements.
Minimal Disruptions
Experienced fewer Hypercare support cases than anticipated, ensuring smooth business operations.
Seamless Transition
Successfully shifted from the migration project to standard operational support services in the new company.
Tech Stack
Microsoft 365, Active Directory, Entra ID, Exchange Online, SharePoint Online, OneDrive for Business.
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